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Frequently Asked Questions

Frequently Asked Questions

Thank you for your interest in the WordGenius Publications. This list of questions and answers are here to assist you with frequently asked questions.

Q: Are eComPress and WordGenius products Windows Vista compatible?
A: All eComPress and WordGenius products offered for sale on our Website are Windows Vista compatible. All retail WordGenius products will be made Windows Vista compatible in due course. In the interim, if Winhelp is required to run the Dictionary's online help facility in a Windows Vista environment, please go to the Microsoft web site http://go.microsoft.com/fwlink/?LinkID=82148 and follow the instructions to download this patch.

Q: I tried to download a dictionary product and I didn't see the download dialog box. How can I activate the download dialog box? I am using XP with SP2 installed.
A: When you have XP-Service Pack 2 installed on your PC, your may not see the download dialog box but instead you will see a strip appeared at the bottom of your Internet Explorer's toolbar and it will read something like: To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options...

Actions to take:

  1. click on the strip;
  2. click Download File...;
  3. click yes (if applicable);
  4. click either run or save.

Q: How long will it take to download a WordGenius product?
A: The Random House Webster's Unabridged Dictionary - WordGenius will take less than forty (40) minutes to download and the Random House Webster's College Dictionary - WordGenius will take less than twenty (20) minutes using a 56Kbit dial up connection, and much less time with a faster connection.

Q: I have lost or damaged my (download) copy of WordGenius. How do I replace it?
A: Open the web address https://www.ecompress.com/wppubdlos.htm in your web browser in order to download the publication again, entering the relevant License Name and Authorization Key provided when you made the original purchase.

Q: The setup program informs me that my Authorization Key is invalid.
A: Please ensure the License Name is entered precisely as shown on screen (or on your Tax Invoice), and verify that the characters in your Authorization Key are of the form 0-9, A-F. If that still does not work, please contact Eurofield Information Solutions Pty Ltd at: support@eis-usa.com.

Q: My WordGenius icon no longer appears when I load my Dictionary!
A: Select "Drag-on Icon On Top" from the File menu.

Q: I don't want the Dictionary loading whenever Windows boots. How can I disable this but still be able to run the Dictionary?
A: Unselect the "Load at Windows Startup" option from the File menu.

Q: My question hasn't been answered, or I need to contact you.
A: Please email us at support@eis-usa.com with any queries. Other contact details are available through the Contact Us page.

Q: What is the warranty period for a WordGenius product?
A: A WordGenius product is warranted for 90 days from date of purchase.

Q: What constitutes a proof of online purchase for a WordGenius product?
A: Please retain a copy of the email that includes your receipt and license details, including transaction number, license name and authorization key--This is your proof of purchase and will be required for warranty purposes.

Q: What software do I require to make a WordGenius publication work?
A: None! All WordGenius publications come complete with their program built-in, and they are always compatible with the content.

Q: What software upgrades do I require for WordGenius to be able to continue to use existing publications?
A: None! All WordGenius publications are always compatible with their programs. Whilst EIS has a commitment to continually upgrade the software, these upgrades are applied to new publications when they are mastered.